Once we have received your intention to book a package, you will be emailed a contract and invoice. Upon signature and payment, you will receive a comprehensive questionnaire to fill out, with date and time options for your consult call.
During your consult call, we will discuss your situation, make further clarifications and give our recommendations. You will receive your bespoke sleep plan within 72 hours of the consult call along with any accompanying documents, including your sleep log.
We check-in daily via either phone/email and logs as required. We answer your questions and guide you through your support period, to ensure you are on track to meeting your sleep goals.
We finalise the support period answering any remaining questions and providing further information and sleep advice for future developmental and family milestones.
Absolutely! Some children may also require a little more time to consolidate their new skills depending on their age, temperament and settling technique used. We are more than happy to provide you with the TLC and support needed.
Due to the holistic nature of our methods, most families often see an immediate improvement in certain areas. Those families that require more help with settling than say, setting up a sleep environment conducive to sleep, may see changes within a few days. Commitment and consistency from our clients helps the process flow better and makes sleep goals more attainable. Altogether, everything is most likely to fall into place within 14 days.
No, we do not. Our approach is gentle and responsive, whilst still respecting your baby’s need to sleep by providing them with the opportunity to learn independent sleep skills. You will still be able to comfort your baby with your presence, touch and voice – even cuddles if needed! Although there may be crying (change takes time to process, and let’s admit it – little ones have the right to protest when they’re adapting), you will be there to support your baby; and we will be there to support you.
Absolutely! We help clients all around the world! WhatsApp works a treat for our overseas clients, and we go above and beyond to ensure time zones are not an issue for you.
